Frequently Asked Questions

We will email you your booking confirmation within 24 / 48 hours of booking to the email address you gave us when you booked.

In a few rare occasions, if you don’t receive our email within this time, please check your spam/junk folder in case it has found it’s way there. If you don’t find the email there, please send an email to support@wecanarias.com.

If you wish to make a cancellation or amend your booking then you should be aware that there will most likely be a cost involved.

Amendment and cancellation charges will differ according to the suppliers that you made your plans with so we are not able to summarise these charges here.

If you wish to cancel or change your booking please click here and complete our simple online form, and we will advise you of the charges that will be involved.

The balance of your holiday must be paid 90 days before departure or by the balance due date notified to you. Your balance is also shown on your payment summary sent to you with your booking confirmation. If you have a booking reference starting with 'TT' you can check your current balance on the My Booking page.

If you are unsure about anything, please fill out our simple online form here and we'll get back to you.

You can now access your documents 48 hours after booking on our secure ‘My Booking’ page.

On the My Booking page you can:

• View your booking, invoices, documents and payment history
• Print your travel documents and invoices
• Check & pay your balance online

Your travel documents and invoices will be available to view and print 48 hours after booking. Simply log onto my booking and you’re ready to go.

For specific check-in and API information related to your flight, you will need to know your flight supplier. This can be found under your flight details on the My Booking page.

Once you have this, our check-in and API guide will give you all the information you need.

We make paying for your holiday easy:

1. You can find your remaining balance on your My Booking page. The most convenient way to pay is by visiting pay.lovecanaries.uk.
2. You can call our dedicated payment line on 0207 741 7689 Monday-Sunday 08:00-21:00 including Bank Holidays.

Paying for a hotel only booking:

If you have made a Hotel Only booking, please click here and it will take you to the Manage My Booking page which will allow you to make payment. Please note the payment line above is not available for hotel only bookings

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can.

We are unable to detail specific charges here as they do vary according to each supplier.

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your Accommodation Voucher, which can be viewed on your My Booking page.

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated 24 hour helpline.

Emergency Tel No: +44 (0)207 741 2345

Yes! WeCanarias has been serving the UK holiday market now for nearly 30 years and has sent 100,000s of happy holidaymakers all over the world. WeCanarias are ATOL protected and TTA bonded giving complete peace of mind.